In an increasingly globalised economy, Global Business Services (GBS) offers a powerful strategy for companies seeking economies of scale, streamlined processes, and to remain competitive, having ranked 3rd for another year since its inception on the A.T. Kerney 2016 Global Services Location Index.

More than 400 local and multinational companies have set up regional and global shared services and outsourcing centres in Malaysia.

Global Business Services (GBS) is a maturity evolution model from the Shared Services & Outsourcing industry. GBS integrates business services and has a wider scope to deliver higher value services that goes beyond transactional activities.

Qualifying business services activities include IT, Finance and Accounting, Human Resources, Procurement, Legal, Marketing, Business Analytics and other shared support functions across multiple locations within an organization.

MSC Malaysia Status may be given to Applicants that offer an internationally recognised standard of higher education, information technology, engineering, the sciences and other related fields that will contribute to the development of human resources for the MSC Malaysia. Suitable applicants who locate their business or activities in the MSC Malaysia or one of the designated Cybercities, will also reap the full benefits of the incentives that are offered under the Bill of Guarantees.

All Applicants must have all of the following activities in order to qualify for the MSC Malaysia incentives, depending on whether they are companies, institutions of higher education or faculties and depending on the location of their business or activities, namely:

• Applicable courses must only be related to multimedia, information technology and communication fields
• Grant either Diploma or Degree courses in multimedia, information technology and related fields for a training period covering a minimum period of 2 years and above
• Establish a multimedia faculty or a qualified faculty conducting multimedia courses, programmes and related activities
• Comply with Lembaga Akreditasi Negara guidelines